Frequently Asked Questions
What is your grooming policy?
Vaccinations & Safety
All dogs being groomed must meet the same requirements as any dog that we care for, irrespective of service. This includes the fact that your dog must be up to date on his/ her vaccinations prior to their appointment.
Note: The Jumping Bulldog requires written proof of current vaccinations from a veterinarian. Without such proof the Jumping Bulldog cannot accept pets for any service.
We require our customers to fill out a customer card with basic information. This will assist in keeping your pet’s records up to date, and, in case of emergency, we have all pertinent information immediately at our disposal. This is a safety measure that benefits mostly our customers and their pets. The Jumping Bulldog never, shares information with third parties.
Elderly & Ill Pets
The Jumping Bulldog requires its customers to undersign a waiver for all elderly and/ or ill pets.
Appointments & Safety
In order to allow for sufficient time to fulfill your pet’s grooming needs we book by appointment only. This will not only ensure that your pet receives the attention it deserves, but it lessens the trauma that is often associated with grooming procedures when pets are put into cages due to pick-up/ drop-off waiting times.
We do not cage any of our animals at any time, unless specifically requested by the pet owner, or upon recommendation of a veterinarian.
For the safety of your pet we do not accept pets without leashes. Therefore, the customer is required to ensure the delivery of your pets with, or on a leash, even if they are in their carriers.
We believe that even by use of proper professional tools de-matting and hand stripping are unduly painful processes for the animal. Therefore, we respectfully decline to perform any such service where deemed necessary.
A substantial amount of revenue is lost due to no-show appointments. Effective immediately, all cancellations made with less than 24 hours notice and/ or no-shows will incur a $20 charge on the next visit per dog.
Cancellations with sufficient time will not incur any charges. Pets dropped-off more than 15 minutes late will loose their appointment, and a $20 charge will apply. Likewise, pets that are picked-up more than 15 minutes after their scheduled time will incur an additional charge of $10 per hour. Kindly respect your appointments.
Please note that we take bookings book up to three or more weeks in advance, especially during the holiday season. This applies especially for major holidays, so, please allow plenty of time when booking your appointments.
We do not groom dogs on most major holidays.
Please call to check on availability: |718| 274.2510
Refunds, Returns & Exchanges
We strive to offer the best quality products, and the best prices that the company can afford. It is our hope that you will always be satisfied with the goods and services that we provide. However, in the event when you are not satisfied for any reason, please be aware of the terms and conditions set forth.
If any of the Jumping Bulldog purchase fails to meet your expectations, you may return your merchandise to the Jumping Bulldog in its original and unused condition, and with all original packaging material within 5 days of receipt for a full merchandise exchange or store credit.
– Monetary refunds will not be made.
– Regular items for sale can be returned within five business days with all tags attached and with original receipt only.
– All “as is” sales are final and returns will not be accepted.
– “As is” sales cannot be refunded, nor will store credit and/ or exchange be granted.
– Opened items, litter pans, carriers and food bowls are excluded from returns and/ or exchanges.
– The Jumping Bulldog will honor exchanges and/ or store credit for items exchanged within five business days. All packages must be unopened, undamaged, and original tags must be intact.
– Exchanges/ store credits expire by 12/31 of the current calendar year.
– Exchanges/ store credits issued between November 1 and December 24 of the current calendar year will expire on February 28 of the following calendar year.
– Gift cards will expire on 12/31 of the calendar year they were issued unless otherwise noted.
– Gift cards purchased between November 1 and December 24 of the current calendar year will expire on February 28 of the following calendar year.
– Store credits granted before November 1 are valid until December 31 of the current year.
– Store credits granted between November 1 and December 31 of the current calendar year will expire on February 28 of the following calendar year.
What credit cards do you accept for payment?
Visa, MasterCard, American Express and Discover. We do not accept C.O.D., mail orders, or orders paid with a personal check.
The Jumping Bulldog reserves the right to change its store pricing, and its online pricing, and its pricing for services offered without prior notification. As a general rule, the most current pricing is governed by the pricing displayed in our brick and mortar location.
What are your Legal Terms & Conditions?
Welcome to jumpingbulldog.com. The following are the rules or “Terms” that govern use of the jumpingbulldog.com website (collectively, “site”). By using the site, you agree to be bound by these Terms and to follow these Terms and All Applicable Laws and Regulations governing the site. The Jumping Bulldog, LLC. reserves the right to change these Terms at any time, effective immediately upon posting on the site.
Unless otherwise noted, all materials on this web site are the property of the Jumping Bulldog, LLC. and are protected by United States and international copyright laws. This includes the following: website design, images, text, graphics, logos, button icons, photographs, video clips, audio clips, and all software. The site as a whole (meaning the arrangement, collection, and assembly) is © 2007 – 2017, the Jumping Bulldog, LLC., also known as www.jumpingbulldog.com – ALL RIGHTS RESERVED.
The trademarks or trade dress of the Jumping Bulldog cannot be used without our written permission. Trademarks or trade dress include the Jumping Bulldog name and logo, as well as other graphics, logos, page headers, button icons, scripts and the “look and feel” of the Jumping Bulldog’s site, including layout, color combinations and graphic elements.
Users have permission from the Jumping Bulldog, LLC. to electronically copy and to print in hard copy portions of its site for the sole purpose of using this site as a shopping reference. Unless the Jumping Bulldog gives you written permission in advance, you may not reproduce (except as noted above), publish, distribute, display, modify, create derivative works from, sell or exploit in any way any part of the site. Any violators will be prosecuted to the full extent of the law.
Disclaimer of Liability
This site and all contents of this site are provided without warranties of any kind, either expressed or implied, on an “as is” basis. The Jumping Bulldog will not be liable for any damages of any kind related to your use of this site, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. By your use of this site, you acknowledge that your use of this site and your connection to this site is at your own risk and you assume full responsibility for all costs associated with the necessary servicing or repairs of any equipment used in connection with your use of this site.
Product Descriptions, Images & Colors
The Jumping Bulldog has gone to great lengths to ensure accuracy in the descriptions and representation of its products. However, slight variations may occur. While the images on our website have been color-corrected to appear as accurate as possible, their appearance will correspond to the settings on your monitor and may not be exact.
From time to time, there may be information on this site that contains typographical errors, inaccuracies or omissions that relate to product pricing, availability and descriptions. The Jumping Bulldog reserves the right to correct any errors, inaccuracies or omissions, and change and/ or update information at any time without prior notice (including after your order has been placed). Note: While The Jumping Bulldog strives to do its best to provide you with accurate and correct information, it is not possible to guarantee that the site is free of all human or technological errors.
You agree to defend, indemnify and hold the Jumping Bulldog harmless from and against any claims, damages, costs and expenses (including all attorney’s fees), arising from or related to your use of the site.
Links to Other Websites
The Jumping Bulldog is not responsible for the availability of external sites or resources that may be linked to this website. We do not endorse and are not responsible for any content advertising, warranties, representations, products or other materials on or available from such independent sites or resources.
We believe that your privacy and the privacy of all our users is important. At jumpingbulldog.com we are committed to protecting your privacy. We will not distribute or sell your name or personal information about you to any third party without your expressed permission. Any information you provide to us with will be held in confidence and used only to improve our services to you. Should an item you purchased be one that a manufacturer ships for us, we will share only the necessary information needed for them to do so.
Violation of the Terms
You understand and agree that jumpingbulldog.com has sole discretion, and without prior notice, jumpingbulldog.com may terminate your access to the site, and remove any unauthorized User content, if jumpingbulldog.com believes that the User content you provided has violated or is inconsistent with the Terms or with the intention behind them, or that you have violated the rights and/ or policies of jumpingbulldog.com, another User or the law, jumpingbulldog.com may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity.