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Frequently Asked Questions

Vaccinations & Safety

All dogs being groomed must meet the same requirements as any dog that we care for, irrespective of service. This includes the fact that your dog must be up to date on his/ her vaccinations prior to their appointment.

Note: The Jumping Bulldog requires written proof of current vaccinations from a veterinarian. Without such proof the Jumping Bulldog cannot accept pets for any service.

We require our customers to fill out a customer card with basic information. This will assist in keeping your pet’s records up to date, and, in case of emergency, we have all pertinent information immediately at our disposal. This is a safety measure that benefits mostly our customers and their pets. The Jumping Bulldog never, shares information with third parties.

Elderly & Ill Pets

The Jumping Bulldog requires its customers to undersign a waiver for all elderly and/ or ill pets.

Appointments & Safety

In order to allow for sufficient time to fulfill your pet’s grooming needs we book by appointment only. This will not only ensure that your pet receives the attention it deserves, but it lessens the trauma that is often associated with grooming procedures when pets are put into cages due to pick-up/ drop-off waiting times.

We do not cage any of our animals at any time, unless specifically requested by the pet owner, or upon recommendation of a veterinarian.

For the safety of your pet we do not accept pets without leashes. Therefore, the customer is required to ensure the delivery of your pets with, or on a leash, even if they are in their carriers.

We believe that even by use of proper professional tools de-matting and hand stripping are unduly painful processes for the animal. Therefore, we respectfully decline to perform any such service where deemed necessary.

A substantial amount of revenue is lost due to no-show appointments. Effective immediately, all cancellations made with less than 24 hours notice and/ or no-shows will incur a $20 charge on the next visit per dog.

Cancellations with sufficient time will not incur any charges. Pets dropped-off more than 15 minutes late will loose their appointment, and a $20 charge will apply. Likewise, pets that are picked-up more than 15 minutes after their scheduled time will incur an additional charge of $10 per hour. Kindly respect your appointments.

Please note that we take bookings book up to three or more weeks in advance, especially during the holiday season. This applies especially for major holidays, so, please allow plenty of time when booking your appointments.

We do not groom dogs on most major holidays.

Please call to check on availability: 718.274.2510

All custom orders cannot be cancelled, exchanged or returned. These include personalized items and special orders, as well as any item that is noted as a custom order on the item page. Custom orders will be shipped directly from the designers and may take up to eight weeks for delivery.

You may redeem your credit until December 31 of the current calendar year. Credit granted after November 1 can be redeemed until February 28 of the following calendar year.

Note: Order amount, not including shipping or tax, must equal or exceed the amount of your credit. To redeem credit, you must be signed in to your account. If you do not yet have an account, you may sign up for one by clicking on “your account” in the top menu bar of the website.

 

Visa, MasterCard, American Express and Discover.  We do not accept C.O.D., mail orders, or orders paid with a personal check.

The Jumping Bulldog reserves the right to change its store pricing, and its online pricing, and its pricing for services offered without prior notification. As a general rule, the most current pricing is governed by the pricing displayed in our brick and mortar boutique.

Welcome to jumpingbulldog.com. The following are the rules or “Terms” that govern use of the jumpingbulldog.com website (collectively, “site”). By using the site, you agree to be bound by these Terms and to follow these Terms and All Applicable Laws and Regulations governing the site. The Jumping Bulldog, LLC. reserves the right to change these Terms at any time, effective immediately upon posting on the site.

Copyright Notice

Unless otherwise noted, all materials on this web site are the property of the Jumping Bulldog, LLC. and are protected by United States and international copyright laws. This includes the following: website design, images, text, graphics, logos, button icons, photographs, video clips, audio clips, and all software. The site as a whole (meaning the arrangement, collection, and assembly) is © 2007 – 2015, the Jumping Bulldog, LLC., also known as www.jumpingbulldog.com – ALL RIGHTS RESERVED.

Trademark Information

The trademarks or trade dress of the Jumping Bulldog cannot be used without our written permission. Trademarks or trade dress include the Jumping Bulldog name and logo, as well as other graphics, logos, page headers, button icons, scripts and the “look and feel” of the Jumping Bulldog’s site, including layout, color combinations and graphic elements.

Use

Users have permission from the Jumping Bulldog, LLC. to electronically copy and to print in hard copy portions of its site for the sole purpose of placing an order with jumpingbulldog.com and/ or using this site as a shopping reference. Unless the Jumping Bulldog gives you written permission in advance, you may not reproduce (except as noted above), publish, distribute, display, modify, create derivative works from, sell or exploit in any way any part of the site. Any violators will be prosecuted to the full extent of the law.

Disclaimer of Liability

This site and all contents of this site are provided without warranties of any kind, either expressed or implied, on an “as is” basis. The Jumping Bulldog will not be liable for any damages of any kind related to your use of this site, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. By your use of this site, you acknowledge that your use of this site and your connection to this site is at your own risk and you assume full responsibility for all costs associated with the necessary servicing or repairs of any equipment used in connection with your use of this site.

Product Descriptions, Images & Colors

The Jumping Bulldog has gone to great lengths to ensure accuracy in the descriptions and representation of its products. However, slight variations may occur. While the images on our website have been color-corrected to appear as accurate as possible, their appearance will correspond to the settings on your monitor and may not be exact.

Inaccuracy Disclaimer

From time to time, there may be information on this site that contains typographical errors, inaccuracies or omissions that relate to product pricing, availability and descriptions. The Jumping Bulldog reserves the right to correct any errors, inaccuracies or omissions, and change and/ or update information at any time without prior notice (including after your order has been placed). Note: While The Jumping Bulldog strives to do its best to provide you with accurate and correct information, it is not possible to guarantee that the site is free of all human or technological errors.

Indemnification

You agree to defend, indemnify and hold the Jumping Bulldog harmless from and against any claims, damages, costs and expenses (including all attorney’s fees), arising from or related to your use of the site.

Links to Other Websites

The Jumping Bulldog is not responsible for the availability of external sites or resources that may be linked to this website. We do not endorse and are not responsible for any content advertising, warranties, representations, products or other materials on or available from such independent sites or resources.

Privacy

We believe that your privacy and the privacy of all our users is important. At jumpingbulldog.com we are committed to protecting your privacy. We will not distribute or sell your name or personal information about you to any third party without your expressed permission. Any information you provide to us with will be held in confidence and used only to improve our services to you. Should an item you purchased be one that a manufacturer ships for us, we will share only the necessary information needed for them to do so.

Violation of the Terms

You understand and agree that jumpingbulldog.com has sole discretion, and without prior notice, jumpingbulldog.com may terminate your access to the site, and remove any unauthorized User content, if jumpingbulldog.com believes that the User content you provided has violated or is inconsistent with the Terms or with the intention behind them, or that you have violated the rights and/ or policies of jumpingbulldog.com, another User or the law, jumpingbulldog.com may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity.