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Policies & Procedures

No admission without current vaccinations!

Hours of operation

MON – FRI   |   7:00am – 7:00pm

SAT & SUN    |   10:00am – 4:00pm

Doggie Happy Hour:  2-hour sessions

12:00pm – 4:00pm  |  Monday – Friday

01:00pm – 3:00pm  |  Saturday & Sunday

No reservations necessary.  Subject to availability

Cancellation policy

Daycare

We require 24-hour notice to cancel a daycare reservation or you will be charged the full amount for the day. Walk-ins are accepted subject to availability.

Boarding

Reservation and deposit are required. We require 48-hour notice for a cancellation and/ or change of stay. Pets must check in by 4:00pm the first night of the stay and check out by 12:00pm the day following the last night. Earlier check in/out is permitted within regular business hours. Failure to adhere to our policies will incur a fee.

Boarding Peak/ Holiday – Season

A holiday stay is any stay that falls within 5 days of a recognized holiday.  We require 72-hour notice for a cancellation/ shortening/ change of stay.  If you fail to adhere to our cancellation policy you will be charged a late cancellation/ no show fee.

For the holidays listed below we operate on a weekend schedule, business hours are from 10:00am to 4:00pm.  Saturday/ Sunday daycare charges apply.  Holiday boarding incurs and additional fee.

  • New Years Eve
  • New Years Day
  • Winter Recess (February)
  • Spring Break (March & April)
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving
  • Christmas Eve
  • Christmas Day

Payments

We require a credit card to be on file with us at the time a reservation is made to uphold our policies.  Some reservations may require a deposit. Passes must be paid for in advance. We accept Cash and all major credit cards.  Personal checks are never accepted.

Holidays

Holiday reservations require a 3-night minimum.

Refunds

We offer no refunds on any services, packages, daycare or boarding stays. If you have paid up front for any of our services and have a change of plans, or need to cancel, your account will be credited in accordance with our policies.  All credits will stay on the account to be used at a future date.